We always try to provide up to date news relating to consumer protection when it comes to using moving companies. Sadly, there are still those who will take advantage of the unsuspecting consumer during an emotional and stressful time such as moving. There are so called “moving companies” out there that lure customers with enticingly low prices, only to hold their goods hostage for more money before delivery? And they are so rampant that it finally took a new law, Assembly Bill (AB) 2118 to counteract all the consumer fraud.
Professional movers are regulated by the Public Utilities Commission (PUC — in California the CPUC). According to their website, “The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies. The CPUC serves the public interest by protecting consumers and ensuring the provision of safe, reliable utility service and infrastructure at reasonable rates …. We regulate utility services, stimulate innovation, and promote competitive markets, where possible. ”
AB 2118 was sponsored by Assembly Member Betsy Butler (D-Los Angeles), and was begun with the California Moving & Storage Association. They agreed that something more was needed to protect the consumers. Basically, this bill updates the Household Goods Carriers Act by improving ways illegally operating moving companies can be prosecuted. It ensures that unpermitted movers are held to the same stringent standards as legally permitted movers.
Additionally, AB 2118 codifies how household goods are defined, and creates a new section that specifically addresses infractions of license, membership and location falsification. How can you find out more? The PUC is directed through this bill to create a “Know Your Rights” website that all professional moving companies can link to, to help ensure that there customers are fully informed.
The best way to find a reputable mover is to do your research. Look for members of national and local moving associations like CMSA or AMSA and consumer business bureaus such as BBB. CMSA and AMSA have also started a program of certifying legal licensed movers with the distinction of ProMover. Check the CMSA web site for a list of California ProMovers to ensure your move is in good hands. AND the biggest thing is NEVER be tempted by a cheap price.